Responsible gambling
Responsible Gaming at Crown Melbourne
We are committed to providing a safe and enjoyable gaming experience for all our patrons. Our team is dedicated to promoting responsible gaming practices and ensuring that everyone has access to the resources they need to maintain a healthy balance between gaming and other aspects of their life.
YourPlay Pre-Commitment
As part of our commitment to responsible gaming, we have implemented a YourPlay pre-commitment system for electronic gaming machines (EGMs). This means that all patrons who want to play EGMs must set limits on their losses and winnings before they start playing. Our staff will be happy to assist you in setting these limits and provide guidance on how to use the YourPlay system.
Mandatory Carded Play
To further promote responsible gaming, we have introduced a mandatory carded play policy for all patrons. This means that you will need to present your Crown Rewards card or another form of identification before playing EGMs or other games. Our staff will verify your identity and ensure that you are aware of the limits you have set using YourPlay.
Session Reminders
We understand that it can be easy to lose track of time when gaming, which is why we offer session reminders to help you stay on top of your play. These reminders will alert you when it's time for a break or when you've reached one of your pre-set limits.
Loss Limits and Self-Exclusion
If you're concerned about your gaming habits or feel that you may be developing a problem, please don't hesitate to reach out to our responsible gaming team. We can help you set loss limits or even exclude yourself from playing for a period of time if needed. Our staff are trained to provide support and guidance on how to manage your gaming activity.
Multilingual Support
Our responsible gaming team is available 24/7 to provide assistance in multiple languages, including English, Chinese (Traditional and Simplified), Vietnamese, Arabic, Greek, Italian, Cambodian, and Hindi. We understand that language barriers can be a significant obstacle for some patrons, which is why we strive to provide support in the languages our community speaks.
Additional Resources
If you're struggling with problem gaming or need additional support, there are many resources available to help. Some of these include:
- The Victorian Responsible Gambling Foundation: This organization provides a range of services and resources to help individuals manage their gaming activity.
- Gambler's Help Online: This online service offers confidential counseling and support for individuals struggling with problem gaming.
- National Council on Problem Gambling (NCPG): This organization provides information, resources, and advocacy for those affected by problem gaming.
Help is Always Available
At Crown Melbourne, we are committed to providing a safe and enjoyable gaming experience for all our patrons. If you have any questions or concerns about responsible gaming or need assistance in setting limits or excluding yourself from playing, please don't hesitate to reach out to our responsible gaming team. We're here to help.
YourPlay Pre-Commitment Terms
- You must set a loss limit before playing EGMs.
- Your loss limit will be displayed on your Crown Rewards card and can be adjusted at any time.
- If you reach your loss limit, you will not be able to continue playing until you have reduced your losses or increased your limit.
Mandatory Carded Play Terms
- You must present your Crown Rewards card or another form of identification before playing EGMs or other games.
- Our staff will verify your identity and ensure that you are aware of the limits you have set using YourPlay.