Privacy Policy
Privacy Policy
At Crown Melbourne, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
Collection of Personal Information
We may collect personal information from you when you:
- Visit our website or mobile app
- Register for a Crown Rewards membership
- Make a deposit or withdraw funds at our casino
- Participate in promotions or competitions
- Interact with our staff or representatives
The types of personal information we collect include your name, contact details, date of birth, identification documents, and gaming history.
Use of Personal Information
We use your personal information for the following purposes:
- To verify your identity and age
- To manage your Crown Rewards membership
- To process transactions, including deposits and withdrawals
- To communicate with you about promotions, offers, and events
- To enhance your experience at our casino
Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- To comply with relevant laws and regulations
- To prevent or investigate fraud, money laundering, or other unlawful activities
- To assist with law enforcement or regulatory inquiries
- To provide services or products to you, such as credit checks or insurance
Security of Personal Information
We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, modification, and destruction. These steps include:
- Encrypting sensitive information, such as identification documents
- Implementing secure online payment systems
- Limiting access to personal information to authorized staff and representatives
Access and Correction of Personal Information
You have the right to access your personal information held by us. If you wish to do so, please contact our Customer Service team.
If you believe that any of your personal information is inaccurate or incomplete, please let us know in writing, and we will take reasonable steps to correct it.
Complaints and Queries
If you have a complaint about the way we handle your personal information, or if you have any questions or concerns, please contact our Customer Service team.
We will respond to all complaints and queries within 14 days of receipt.
Changes to this Privacy Policy
This Privacy Policy may change from time to time. We will notify you of any changes by publishing an updated version on our website or mobile app.
By visiting our casino, using our services, or providing us with your personal information, you agree to the terms of this Privacy Policy.
Contact Information
For more information about our privacy policies and procedures, please contact us.